NELSON PET

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Privacy Policy

‌Effective Date: October 3, 2026‌

PET SITTERS NELSON LIMITED operates the e-commerce website available at www.nelsonpet.com, dedicated to providing premium pet accessories for your beloved four-legged companions, including gear for coastal walks, backyard adventures and snuggly nights at home. We are committed to protecting the personal privacy of all our users, customers and website visitors, in full compliance with applicable New Zealand privacy regulations including the Privacy Act 2020 and the 2025 Privacy Amendment Act which introduced the Information Privacy Principle 3A (IPP 3A) governing transparent notification requirements for indirectly collected personal information. This Privacy Policy clearly outlines how we collect, use, store, share and protect your personal data when you interact with our website, purchase our latest pet accessories and most loved pet gear collections, and access our related services.

1. Data Controller Information

For all personal data processing activities described in this policy, the data controller is:
‌PET SITTERS NELSON LIMITED‌
Contact Email: hexk@nelsonpet.com
Physical Contact Address: Care of Wendy Mackay, 177 Appleby Highway, Rd 1, Richmond, 7081
Contact Phone Number: +64 3 544 4341

If you have any questions, concerns or requests related to your personal data or this Privacy Policy, you may reach out to our dedicated privacy team at any time using the contact details listed above.

2. Types of Personal Information We Collect

We only collect personal information that is directly relevant to delivering our e-commerce services, processing your orders, and improving your shopping experience for our curated range of pet accessories. This information falls into two broad categories: information you provide directly to us, and information we collect indirectly in compliance with IPP 3A requirements.

2.1 Information You Provide Voluntarily

This includes all data you submit actively when interacting with our website:

  • Full name, billing and delivery address, and contact phone number, required to process your pet accessory orders and arrange timely delivery of products to your location
  • Email address, used to send order confirmations, shipping updates, and optional promotional notifications about new arrivals, limited-time offers and exclusive pet gear launches
  • Payment information, including billing details, which we process through PCI DSS compliant third-party payment service providers to ensure all transaction data is fully encrypted and secured
  • Any voluntary feedback, survey responses, support queries or custom order requests you submit through our website contact forms or customer service channels
  • Account profile details you may choose to provide if you create a registered account on www.nelsonpet.com, such as your pet’s name, breed or preferences to help us recommend suitable products for your fur babies

2.2 Indirectly Collected Personal Information

In line with IPP 3A requirements of the New Zealand Privacy Amendment Act, we will provide clear notification of all indirectly collected personal information as required by law. This data includes:

  • Website usage data, such as your IP address, browser type, device information, pages viewed, time spent on our site and navigation patterns, collected via standard cookie and analytics tools to help us optimize our website performance, improve mobile accessibility and deliver a smoother shopping experience
  • General location data derived from your IP address, used to display accurate pricing that includes applicable GST, provide relevant local shipping options, and set reasonable delivery expectations for customers across urban and remote areas of New Zealand
  • Publicly available information that you have shared on public platforms, only where relevant to verifying your identity for order security purposes, and in full compliance with the legal exceptions outlined in IPP 3A.

We will never collect sensitive personal information such as biometric data, health information or personal identity numbers without your explicit, written consent, and we fully adhere to the requirements set out in the Biometric Processing Privacy Code that mandates strict necessity assessments and risk prevention for any processing of biometric information.

3. Legal Bases and Purposes for Processing Your Personal Data

We process all your personal information only for clear, legitimate, lawful purposes that are directly communicated to you at the point of data collection, as aligned with New Zealand privacy law:

  1. ‌Order Fulfilment and Transaction Management‌: We use your personal details to process purchases of our pet accessories, verify payment authenticity, arrange delivery via our trusted logistics partners, process returns, refunds and after-sales support, and resolve any order-related issues efficiently.
  2. ‌Service Improvement and Personalization‌: Your usage data and voluntarily shared pet preference information helps us refine our product range, curate tailored recommendations for pet gear your companion will love, optimize our website’s user experience, and ensure our checkout flow is fully encrypted, transparent and optimized for mobile users as required for New Zealand e-commerce operations.
  3. ‌Compliance with Legal Obligations‌: We retain relevant order, tax and customer records to meet New Zealand GST reporting requirements, respond to valid legal requests from authorized government or law enforcement bodies, and fulfil all our regulatory obligations under the Privacy Act 2020, the Privacy Amendment Act and other applicable local industry regulations.
  4. ‌Customer Communication‌: We use your contact information to send critical service notices related to your account, order updates, and respond to your customer support enquiries. If you have opted in explicitly, we may also send you marketing communications about new product arrivals, exclusive promotions and pet care tips, which you can unsubscribe from at any time with one simple action.
  5. ‌Fraud and Security Protection‌: We process personal data to detect, prevent and mitigate unauthorized transactions, fraudulent activities, and security threats that could harm our website, our customers or our business operations.

All our data processing follows the “design by compliance” principle promoted by New Zealand’s 2025 regulatory framework, which means we embed privacy protection measures directly into every step of our business workflow and system design, rather than addressing privacy risks only after issues arise. We conduct regular privacy impact assessments for all new features or data processing activities, to ensure we minimize any potential risk to your personal data before any new system is fully deployed.

4. Transparency Obligations Under IPP 3A

In full alignment with the Information Privacy Principle 3A introduced by the 2025 New Zealand Privacy Amendment Act, which came into force on May 1, 2026, we confirm the following commitments for all indirectly collected personal information:

  • We will take all reasonable steps to notify you of any indirect collection of your personal data, including the nature of the data collected, the source it was obtained from, and the purpose for which we will use it.
  • We only rely on the permitted exceptions to this notification requirement in strictly limited circumstances, including cases where the information is already publicly available, you have previously been clearly informed of the relevant collection and processing of your data, notification would interfere with ongoing law enforcement activities, notification would undermine the legitimate stated purpose for which the information was collected, or notification could pose a severe threat to public health, public safety, or the health and safety of any individual.
  • We maintain complete data mapping and source tracking records for all indirectly collected personal information, and all our third-party data sharing contracts include explicit transparency obligations to ensure all partners processing data on our behalf also meet the full requirements of IPP 3A.

5. Sharing and Disclosure of Your Personal Information

We will never sell, rent or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit, separate consent. We only share your data with trusted third parties strictly limited to the necessary scope required to deliver our services, under the following circumstances:

  • ‌Authorized Service Providers‌: We share relevant necessary information with our vetted third-party partners that support our e-commerce operations, including PCI DSS compliant payment processors, domestic and international logistics carriers, cloud hosting service providers, website analytics platforms, and IT maintenance providers. All these partners are bound by strict data protection agreements that require them to protect your personal data to the same high standards we follow, and they are prohibited from processing your information for any purposes outside of the explicit tasks we have contracted them to complete.
  • ‌Legal and Regulatory Requirements‌: We may disclose your personal data if we are required to do so by law, by a court order, or by a valid formal request from a New Zealand government authority, law enforcement agency or regulatory body. We will only disclose the minimum amount of information strictly required to meet that legal obligation.
  • ‌Business Transaction Context‌: In the event of a merger, acquisition, full or partial sale of our business assets, your personal information may be transferred to the relevant successor entity, who will be required to continue to honour the terms of this Privacy Policy for all existing customer data.
  • Explicit Consent: We may share your personal information in any other scenario only after you have given clear, informed, specific written consent for that specific data sharing activity.

6. Data Storage, Security and Cross-Border Transmission

We take all appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, misuse, alteration or disclosure:

  • All personal data collected via our website is stored on secure servers that are located in New Zealand, to facilitate local regulatory oversight and ensure full compliance with New Zealand data protection requirements. All stored data is encrypted using industry-standard encryption protocols, and strict role-based access controls limit access to your personal information only to authorized employees who require that access to perform their job duties.
  • We conduct regular security audits, vulnerability scans and data protection reviews of all our data processing systems and workflows, to identify and resolve potential risks proactively. All our staff complete regular privacy and data security training, so that every member of our team understands their obligations to protect customer personal information at all times.
  • If any cross-border transmission of your personal data becomes necessary in the future, for example via an overseas logistics partner or cloud service provider, we will ensure that appropriate, legally compliant safeguards are in place prior to any data transfer, including using standardized approved data protection clauses, verifying the destination jurisdiction has adequate privacy protection laws, or implementing additional end-to-end encryption measures for all transmitted data. No cross-border data transfer will take place without full assessment and mitigation of all associated privacy risks.

7. Your Rights Over Your Personal Information

Under the New Zealand Privacy Act 2020 and all applicable 2025 privacy regulatory updates, you hold full, enforceable rights over your personal data:

  1. ‌Right of Access‌: You may submit a request to us at any time to receive a full copy of all personal information we hold about you, free of charge for standard requests.
  2. ‌Right to Correction‌: If you find that any of the personal data we hold about you is inaccurate, incomplete or out of date, you may request that we correct that information without unreasonable delay.
  3. ‌Right to Withdraw Consent‌: You may withdraw any previously given consent for us to process your personal information at any time. This will not affect the lawfulness of any processing we completed before your withdrawal of consent. You may also unsubscribe from our marketing communications with a single click via the unsubscribe link included in all our marketing emails, or by contacting us directly.
  4. ‌Right to Erasure‌: You may request that we delete all your personal information from our systems, subject to any legally required data retention obligations that we must meet for tax, accounting or ongoing legal dispute purposes. We will fulfil your erasure request within the timelines required by applicable law.
  5. ‌Right to Restrict Processing‌: You have the right to request that we temporarily restrict the processing of your personal data in circumstances where you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for its original processing purposes but you require us to retain it for the establishment, exercise or defence of a legal claim.
  6. ‌Right to Data Portability‌: You may request that we provide your personal data in a structured, machine-readable format, or transmit it directly to another data controller where technically feasible.
  7. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable New Zealand privacy regulations, you have the right to submit a complaint to the New Zealand Office of the Privacy Commissioner (OPC). We will fully cooperate with the OPC in the event of any such complaint, and work to resolve any concerns you may have in a timely, transparent manner.

To exercise any of these rights, simply send your request to us via email at hexk@nelsonpet.com, or via post to our listed physical address. We will respond to all valid data rights requests within 30 business days, and we will never charge you any fee for submitting or processing standard data rights requests. We may only request additional information from you to verify your identity, to ensure that we are disclosing your personal information only to you and no unauthorized third party.

8. Children’s Privacy

Our website www.nelsonpet.com is a general consumer e-commerce platform, and our services are not explicitly directed at children under the age of 16, in full alignment with the requirements of the Social Media (Age Restricted Users) Act 2025. We do not knowingly collect any personal information from users under the age of 16. If you are a parent or guardian and you become aware that your child under 16 has submitted personal information to us without your consent, please contact us immediately. We will take all necessary steps to fully delete that information from all our systems as quickly as possible.

9. Changes to This Privacy Policy

We may occasionally update and revise this Privacy Policy to reflect changes in our business operations, new product and service features, or updates to applicable New Zealand privacy laws and regulatory guidance, including any updated final implementation guidelines for IPP 3A that the Office of the Privacy Commissioner releases. When we make material changes to this policy, we will update the Effective Date listed at the top of this page, post the revised policy prominently on our website homepage, and notify all registered account holders via email to ensure you are fully aware of the changes before they take effect. Your continued use of our website and purchase of our pet accessory products after the revised policy comes into effect will constitute your acknowledgement and acceptance of the updated terms.

10. Contact Us

If you have any questions, comments, concerns or requests related to this Privacy Policy, our data processing practices, or your personal privacy rights, please do not hesitate to contact our dedicated privacy team:
Attn: Privacy Officer, PET SITTERS NELSON LIMITED
Email: hexk@nelsonpet.com
Postal Address: Care of Wendy Mackay, 177 Appleby Highway, Rd 1, Richmond, 7081
Phone: +64 3 544 4341

We are always committed to operating with full transparency, and building a safe, trusted shopping environment where all customers can enjoy browsing and purchasing our curated range of pet accessories, with full confidence that their personal information is protected to the highest possible standards.