Effective Date: October 3, 2026
These Terms of Service constitute a legally binding agreement between you as the user, customer or visitor of this platform, and PET SITTERS NELSON LIMITED, the operator of the e-commerce website www.nelsonpet.com. Our full contact details are as follows: contact email hexk@nelsonpet.com, physical mailing address Care of Wendy Mackay, 177 Appleby Highway, Rd 1, Richmond, 7081, contact phone number +64 3 544 4341. By accessing, browsing, creating an account, or completing any purchase transaction on our website, you confirm that you have fully read, understood, and agreed to be bound by every clause outlined in these Terms of Service, alongside our separately published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree with any provision in these terms, you must immediately cease all use of our website and related services.
We are dedicated to bringing pet owners across New Zealand a curated range of high-quality pet accessories, designed to help every fur baby gear up for coastal walks, backyard adventures and snuggly nights with their favourite four-legged companion. Every product we feature, from our latest new arrival pet accessories to our most loved, tried-and-true pet gear that makes every pet’s day so much brighter, is selected to bring comfort, joy and practical value to pets of all breeds, ages and sizes.
1. Eligibility to Use Our Platform
By accessing our website and using our services, you represent and warrant that you hold full legal capacity under New Zealand law to enter into a binding purchase agreement, or you are accessing our platform under the explicit supervision and consent of a parent or legal guardian who will take full responsibility for all your activities on our site. You also confirm that you are not listed on any trade restriction, economic sanction or restricted entity list administered by the New Zealand government, the United Nations or any other applicable jurisdiction, and you will not use our website, products or services for any purposes that violate local, national or international laws, regulations or public order requirements.
Our platform and the products sold on www.nelsonpet.com are not targeted at, nor intended for use by, children under the age of 16 without adult supervision. We do not knowingly collect personal information from users under the age of 16, and any user under the age of 16 must refrain from submitting any personal data, including contact details, payment information or account registration information to our platform.
2. Account Registration and Management
When you choose to create a registered user account on our website, you agree to provide full, accurate, up-to-date and complete registration information, including your legal full name, valid contact email, working delivery address and active contact phone number. You are responsible for updating your account details promptly whenever any of your information changes, to ensure we can send you order confirmations, shipping updates and critical service notifications without interruption.
Our team reserves the right to verify your provided account information at any time. If we identify discrepancies, inaccuracies or falsified information in your submitted registration details, we may request that you submit supporting verification documents to clarify or correct your information. In cases where you fail to provide valid verification materials within the requested timeline, or your submitted information is confirmed to be knowingly fraudulent, we retain the right to temporarily restrict or permanently suspend your user account without prior notice.
You are fully and exclusively responsible for safeguarding your account login credentials, including your username and password, and for all activities, transactions and actions that take place under your account, whether such activities were authorized by you or not. You must immediately notify our support team if you detect any unauthorized access to your account, any credential leakage, or any suspicious activity linked to your registered profile. We will not be held liable for any loss or damage arising from your failure to maintain the security of your account login information, and you will be fully responsible for all losses incurred from unauthorized transactions completed under your account before you notify us of the security breach.
You explicitly agree not to set account usernames, profile avatars, or profile descriptions that contain any illegal, harmful or inappropriate content, including content that violates New Zealand laws, infringes on third party intellectual property rights, spreads hate speech, harassment, obscenity, violence, or impersonates other individuals, businesses or public figures. Our team reserves the right to reject any account registration request that uses prohibited content, and to modify or permanently disable any existing accounts that violate this provision after issuing a formal correction notice. Once your account is permanently terminated, we may permanently delete all your stored data from our servers in line with our data retention policies, and we hold no obligation to return or transfer your previously stored data to you.
3. Product Information, Pricing and Payment Terms
All product listings published on www.nelsonpet.com, including descriptions, photographs, specifications, dimensions, function descriptions and usage guidance, are prepared and presented in good faith to help customers make fully informed purchase decisions. All displayed prices on our website are inclusive of 15% New Zealand Goods and Services Tax (GST), as required by New Zealand tax regulations, unless explicitly marked otherwise on a specific product page. While we take all reasonable efforts to ensure all product information and pricing details are 100% accurate, occasional typographical errors, system glitches or unforeseen stock or pricing updates may occur. If we identify a material error in the pricing or product specification of an item you have already ordered, we will contact you promptly to notify you of the error, provide you with the option to cancel your order for a full store credit, or confirm your order under the corrected updated terms. We are not obligated to honour incorrectly listed prices that are clearly the result of an obvious, unambiguous pricing error.
All transactions on our website must be completed via our integrated PCI DSS compliant third-party payment service providers, who handle all payment data encryption, verification and processing. We do not store full credit card, debit card or sensitive bank account information on our own servers at any point during the transaction process. By submitting payment information to complete an order, you confirm that you are the authorized holder of the selected payment method, and you have full legal authority to use that payment method for the transaction. After your payment is successfully processed and confirmed, you will receive an automated order confirmation email sent to your registered contact address. We reserve the right to cancel any order with reasonable cause, including but not limited to suspected fraudulent payment activity, unavailability of ordered inventory, or detected violations of these Terms of Service, and we will notify you of the cancellation as soon as possible.
4. User Conduct and Prohibited Activities
When accessing or using our website, you agree that you will not engage in any of the following prohibited activities:
- Use any automated bot, scraper, crawler, or other unauthorized automated tool to access, extract, scrape or replicate any data, content or product listings from www.nelsonpet.com without our explicit written prior approval.
- Attempt to interfere with, disrupt, or compromise the normal operation of our website, our server infrastructure, or any security protection systems running on our platform, including launching distributed denial of service attacks, injecting malicious code, or attempting unauthorized access to our backend systems or other user accounts.
- Use our platform, product pages, review submission systems or contact forms to upload, distribute or transmit any illegal, harmful, defamatory, infringing or offensive content, including spam messages, phishing links, malicious software, or content that infringes on the intellectual property rights, privacy rights or legal rights of any third party.
- Resell, redistribute or repackage the products you purchase from our platform for large-scale commercial operations, without obtaining prior explicit written commercial partnership authorization from our team. We reserve the right to restrict purchases of certain high-demand items to reasonable consumer-level purchase volumes, to prevent stock hoarding and ensure fair access to all our retail customers.
- Forge the identity of other users, our staff, or affiliated third party representatives, or make false, misleading defamatory statements about our platform, products, or services that could harm our business reputation.
Any violation of these prohibited activity clauses may result in immediate temporary restriction or permanent permanent suspension of your access to our website, termination of all pending orders, and referral of relevant information to law enforcement authorities if your actions violate applicable New Zealand laws.
5. Intellectual Property Rights
All content published on www.nelsonpet.com, including but not limited to all website layout design, original text descriptions, product photography, brand logos, graphic artwork, video content, website source code, and software systems, is the exclusive intellectual property of PET SITTERS NELSON LIMITED, or is licensed to us by relevant right holders for official use on our platform. All such content is protected by New Zealand Copyright Act 1994, international copyright treaty provisions, and other applicable intellectual property laws.
You may not reproduce, distribute, publicly display, modify, transmit, or use any of our copyrighted platform content for any commercial purpose without obtaining our separate explicit written authorization. You are permitted to download, copy or print limited extracts of platform content for your personal, non-commercial, reference use only, provided you do not modify any of the original content, and you retain all original copyright, trademark and other proprietary notices attached to the content.
The PET SITTERS NELSON LIMITED brand name, our NELSON PET logo, and all related trademarks, service marks, trade names and product packaging designs used on our platform are our exclusive registered and unregistered trademarks. No use of these trademarks is permitted without our prior written consent. Any unauthorized use of our intellectual property assets constitutes a violation of these Terms of Service, and we reserve all rights to pursue full legal remedies against such infringement.
6. User-Generated Content
Our platform may offer features that allow registered users to submit product reviews, feedback, photo posts and other user-generated content to our public platform pages. By submitting any user-generated content to our website, you automatically grant PET SITTERS NELSON LIMITED a perpetual, worldwide, royalty-free, non-exclusive, sublicensable and transferable license to use, reproduce, modify, adapt, publish, distribute, display and create derivative works from that submitted content, across all existing and future media channels, for the purposes of operating our business, promoting our products and improving our platform services.
You represent and warrant that all user-generated content you submit to our platform does not infringe on the copyright, trademark rights, privacy rights, personality rights or any other legitimate legal rights of any third party. Our team reserves the right to moderate, edit, refuse to publish, or remove any submitted user-generated content at any time, for any reason, including content that we determine is misleading, defamatory, offensive, illegal, or inconsistent with the public content guidelines of our platform. We are not obligated to provide advance notification to users before removing or modifying submitted user-generated content that violates these terms.
7. Disclaimers of Warranties
Our website and all services, products and features provided through www.nelsonpet.com are offered on an “as available” and “as is” basis, without any express, implied or statutory warranties that are not explicitly stated in these Terms of Service. While we take all reasonable technical measures to maintain the normal, stable operation of our website, we do not guarantee that access to our platform will be uninterrupted, completely error-free, 100% secure, or free from viruses, malicious components or other harmful elements at all times. All implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third party rights are explicitly disclaimed to the maximum extent permitted by New Zealand law.
We do not make any warranty that the results you will obtain from using our platform, or that the quality of any pet product purchased through our site, will fully meet all your personal expectations, as individual preferences and use cases for pet accessories naturally vary across different customers. This disclaimer does not affect any mandatory consumer guarantees granted to you under New Zealand’s Consumer Guarantees Act, including the guarantees that products are of acceptable quality, fit for their disclosed purpose, and match their product description as advertised on our website.
8. Limitation of Liability
To the fullest extent permitted by applicable New Zealand law, PET SITTERS NELSON LIMITED, our directors, employees, agents and affiliated partners shall not be held liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our website, services or purchased products, including but not limited to lost profits, lost business revenue, data loss, business interruption, or damage to your reputation or goodwill. Our total aggregate maximum liability for any and all claims arising from your use of our platform, our services or products shall in no event exceed the total purchase value of the specific order that gives rise to the relevant claim.
This limitation of liability does not apply in circumstances where our actions are proven to involve gross negligence, intentional misconduct, or personal injury or property damage caused by our defective products that fall outside the scope of permitted exclusions under New Zealand consumer protection laws. Nothing in these Terms of Service operates to exclude or restrict any of your legal rights that cannot be lawfully excluded or restricted under applicable New Zealand legislation.
9. Force Majeure
Neither party shall be held liable for any delay or failure to perform their respective contractual obligations outlined in these Terms of Service, if such delay or failure is caused by unforeseen force majeure events that are beyond the reasonable control of the affected party, including but not limited to natural disasters, extreme adverse weather conditions, earthquakes, floods, public health emergencies, pandemics, strikes, labour disputes, civil unrest, government regulatory changes, import/export embargoes, courier service widespread disruptions, or other similar events that cannot be reasonably anticipated, avoided or overcome.
When a force majeure event occurs, the affected party shall notify the other party as soon as reasonably practical, and all affected performance obligations will be suspended for the duration of the force majeure event, with no liability for penalties or damages for delayed performance. If the force majeure event continues for a continuous period of more than 30 calendar days and materially disrupts the normal operation of our business and services, either party may terminate the relevant affected service agreement in good faith. This provision does not operate to remove any party’s right to terminate a frustrated contract for the permanent non-performance of core obligations as permitted under New Zealand contract law.
10. Governing Law and Dispute Resolution
These Terms of Service, and all disputes, claims or disagreements arising out of or in any way related to your use of www.nelsonpet.com, our services or any product purchase agreement concluded on our platform, shall be exclusively governed by, and construed in accordance with the laws of New Zealand. Any legal action, proceeding or dispute resolution related to these terms shall be submitted to the exclusive jurisdiction of the courts located within the jurisdiction of New Zealand.
Prior to initiating any formal legal proceeding, you agree that you will first submit any related dispute to our customer support team, by contacting us via our official contact email hexk@nelsonpet.com or our listed phone number +64 3 544 4341. Our team will work in good faith with you to resolve the dispute amicably through open negotiation within 30 business days of receiving your formal dispute notice, before any other formal dispute resolution process proceeds.
11. Modifications to Terms of Service
We reserve the unilateral right to update, revise, amend or modify the provisions of these Terms of Service at any time, in response to business adjustments, new feature launches, changes to applicable New Zealand laws, regulatory requirements or operational needs. When we make material changes to these Terms of Service, we will update the Effective Date published at the top of this page, post the revised terms prominently on the homepage of www.nelsonpet.com, and provide 7 days’ public notice before the new revised terms come into formal effect. We will also send active notification of the updated terms to all registered account holders via their registered contact email.
Your continued access to our website, browsing of our product listings, or completion of new purchase transactions after the revised terms come into effect will constitute your full acknowledgement, understanding and acceptance of all revised terms. If you do not agree with the updated revised provisions of these Terms of Service, you may terminate your account and discontinue all use of our platform before the new revised terms take formal effect. No modification to these Terms of Service will be deemed valid and effective unless it is officially published on our website with an updated effective date, and no informal oral or verbal statement from our staff shall act to modify any binding clause of this agreement.
12. General Provisions
These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, represent the full, complete and entire agreement between you and PET SITTERS NELSON LIMITED, and supersede all previous informal oral or written understandings, agreements or representations related to your use of our website and e-commerce services. If any individual clause or provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that specific provision shall be severed from the rest of the terms, and all remaining clauses of this agreement shall remain in full force and effect, and shall continue to be binding and enforceable on both parties.
Our decision not to enforce or exercise any specific right, clause or provision outlined in these Terms of Service at any point in time does not constitute a formal waiver of that right, and does not prevent us from enforcing that right or provision at any subsequent point in time. You may not assign, transfer or sub-contract any of your rights or obligations under this Terms of Service agreement to any third party, without our prior explicit written approval. We are entitled to assign, transfer or pass on our rights and obligations under this agreement as part of a business merger, acquisition, sale of all or substantially all of our business assets, or other corporate restructuring, provided that the successor entity continues to honour the terms of this binding agreement for all existing users.
If you have any questions, comments or enquiries about any of the provisions outlined in these Terms of Service, please do not hesitate to contact our dedicated support team at your earliest convenience. We are always happy to assist you, and help you find the thoughtful, lovely picks your pet will instantly fall in love with on our platform.
Contact Email: hexk@nelsonpet.com
Physical Address: Care of Wendy Mackay, 177 Appleby Highway, Rd 1, Richmond, 7081
Contact Phone Number: +64 3 544 4341